Wheelie Bars are substantial, high-quality outdoor mobile bars, designed and manufactured in Britain.
Due to their size, weight and construction, delivery and returns require more planning than an ordinary online purchase.
This policy applies to all Wheelie Bar products, including our Lord's Bar and Wonder Bar ranges, supplied by Lord Bars Limited.
Please read this information carefully before placing your order.
Important Safety Warning - Heavy Product
This bar is very heavy. Plan the route before moving it and use enough capable adults to maintain full control at all times. Never attempt to move it alone. Keep children and bystanders clear while moving or positioning the bar.
Take extreme care on all surfaces, especially sloping driveways, paths, uneven ground, gravel, and wet or slippery surfaces. The bar may roll unexpectedly or become unstable. Do not move it on a slope unless you can safely control its full weight. Seek professional assistance where necessary.
Position the bar on firm, flat, level ground and engage all wheel locks before use. Wheel locks must not be relied upon to hold the bar on a slope.
Nobody, including children, may sit, stand or climb on the bar, worktop, overhang or foot rail. Do not lean heavily on the worktop overhang or place heavy loads on it, as this could damage the bar or cause it to tip. Keep children supervised around the bar at all times.
1. Delivery
Where We Deliver
We deliver Wheelie Bars throughout Great Britain.
Our standard delivery charge is £395 (including VAT) for addresses in England, Scotland and Wales, excluding locations where additional delivery charges apply.
The applicable delivery charge will be confirmed before you complete your order.
Remote and Offshore Locations
Due to the size and weight of our bars, delivery to certain locations may require specialist transport, additional travel time, ferry crossings or overnight accommodation.
These locations may include:
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Northern Ireland
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Scottish Highlands
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Scottish Islands
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Isle of Wight
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Isle of Man
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Channel Islands
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Other remote or offshore locations
Delivery to these locations is by quotation only.
Please contact us with your postcode before ordering so that we can provide an accurate delivery quotation.
We will confirm any additional delivery charges before accepting your order.
Delivery Times
Wheelie Bars may be available from stock or manufactured to order.
Where a bar is manufactured to order, the estimated production and delivery lead time will be communicated when you place your order.
Once your Wheelie Bar is ready, we will contact you to arrange a suitable delivery date.
Any delivery date or lead time provided is an estimate unless expressly agreed otherwise.
If there is a significant delay, we will contact you to explain the situation and discuss the available options.
Your statutory rights regarding late or failed delivery remain unaffected.
2. Dimensions & Delivery Access
Wheelie Bar Dimensions
Our bars are large, heavy pieces of outdoor furniture mounted on wheels.
The approximate dimensions of our standard models are:
Lord's Bar
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Length: 200 cm
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Depth: 70 cm
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Height: 110 cm
Wonder Bar
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Length: 122 cm
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Depth: 65 cm
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Height: 110 cm
Dimensions are approximate and may vary depending on the model, configuration and accessories selected.
Please refer to the relevant product page for additional specifications.
Important: Customers must ensure there is sufficient clearance to accommodate the complete bar, including its wheels, worktop overhang and any protruding fittings.
Additional clearance will also be required to manoeuvre the bar safely.
Checking Access to Your Property
Before ordering, you must carefully consider whether suitable access is available from the delivery vehicle to your intended delivery location.
Please check:
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Gate and doorway widths
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Pathways and passageways
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Steps and staircases
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Slopes and gradients
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Gravel, grass and other difficult surfaces
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Sharp corners and restricted turning areas
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Changes in ground level
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Low structures and overhanging obstacles
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Any other restrictions that could prevent safe delivery
If you are uncertain whether your property has suitable access, please contact us before ordering.
We would much rather identify and resolve potential access issues before manufacturing or delivering your bar.
Before Your Delivery
We may request measurements, photographs or additional information about the proposed delivery route.
Please ensure that the information provided is accurate and that the delivery route is clear and reasonably safe.
If Delivery Cannot Be Completed
Our delivery team will not attempt to move a Wheelie Bar through an access route that they reasonably consider unsafe or unsuitable.
If delivery cannot be completed because access is materially different from the information provided, or because the delivery route is unsuitable, we may need to rearrange delivery or return the bar to our premises.
Where the failed delivery is attributable to access problems for which you are responsible, you may be required to pay reasonable additional transport, storage or redelivery costs.
We will explain any proposed additional charges before they are incurred.
This does not affect your statutory rights where a failure to deliver is our responsibility.
3. Checking Your Wheelie Bar on Delivery
Please inspect your Wheelie Bar as soon as reasonably possible after delivery.
If you notice visible damage, missing components or anything that appears incorrect, please contact us promptly.
Where possible, please provide photographs showing the issue.
This will help us investigate and resolve the matter efficiently.
Reporting an issue promptly helps us deal with it, but does not affect your statutory consumer rights.
4. Cancellations & Returns
Your Right to Change Your Mind
If you purchase a standard Wheelie Bar online as a consumer, you will normally have the legal right to cancel your purchase without giving a reason.
The statutory cancellation period generally ends 14 days after the day on which you, or someone nominated by you, receives your bar.
This applies to standard Wheelie Bar models purchased from stock and to standard models manufactured after an order is placed.
The fact that a standard Wheelie Bar is manufactured to order does not, by itself, remove your statutory cancellation rights.
You may also exercise your statutory cancellation right before delivery.
To exercise your right to cancel, you must clearly notify us of your decision within the applicable cancellation period.
Please email:
You may also use the model cancellation form provided in our Terms & Conditions, although you are not required to use that form.
Returning a Wheelie Bar
Due to their size and weight, Wheelie Bars cannot normally be returned using ordinary postal services or standard parcel couriers.
Specialist transport or collection will generally be required.
If you cancel your purchase because you have changed your mind, you will be responsible for the direct cost of returning the Wheelie Bar to us, where permitted by law and provided we have informed you of this responsibility before purchase.
For most mainland Great Britain addresses, we currently estimate the cost of specialist return collection to be approximately £300–£600, depending on your location, the size of the bar, access requirements and the transport provider.
This is an estimate rather than a fixed charge. The actual cost may be higher or lower.
We can assist with arranging a suitable specialist collection and will confirm the collection cost before proceeding.
Where you arrange your own return transport, the bar must be returned safely and appropriately protected against damage.
You must normally send the bar back within 14 days of notifying us of your decision to cancel, unless we have agreed to collect it.
Returns from Remote and Offshore Locations
Specialist return collection from Northern Ireland, the Scottish Highlands and Islands, and other remote or offshore locations may cost considerably more than £300–£600.
Where you would be responsible for the direct cost of a change-of-mind return, we will provide an appropriate estimate of the return collection cost for your location before you complete your purchase.
Looking After Your Bar Before Collection
If you cancel after receiving your Wheelie Bar, you must take reasonable care of it while it remains in your possession.
You may inspect the bar to establish its nature, characteristics and functioning, broadly as you could reasonably inspect a product in a shop.
However, if the value of the bar has been reduced because it has been handled or used beyond what is reasonably necessary for that purpose, we may be entitled to make an appropriate deduction from your refund.
Please keep the bar protected from avoidable damage while awaiting collection.
5. Personalised & Bespoke Wheelie Bars
Products Made to Your Individual Specifications
The statutory 14-day change-of-mind cancellation right does not normally apply to goods that are made to a consumer's individual specifications or are clearly personalised.
This may include Wheelie Bars manufactured with bespoke:
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Names or personalised wording
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Company or club logos
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Customer-specific signage
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Individually specified colours or finishes outside our standard range
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Unique dimensions or structural modifications
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Other genuinely bespoke features manufactured specifically to your requirements
Where your order qualifies as a personalised or bespoke product for which the statutory change-of-mind cancellation right does not apply, we will make this clear before accepting your order.
Important: Selecting a standard option offered on our website, such as a standard colour, lighting package or accessory, does not automatically make a Wheelie Bar a bespoke or personalised product.
Whether the statutory cancellation exception applies depends on the actual nature of the customisation.
Faulty or Damaged Personalised Products
Personalisation does not remove your statutory rights.
If a personalised or bespoke Wheelie Bar is faulty, damaged, not as described or otherwise fails to conform to the contract, you retain the rights and remedies available under applicable consumer law.
6. Faults, Damage & Consumer Rights
All Wheelie Bars must meet the standards required by applicable consumer law.
This includes being:
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Of satisfactory quality
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Fit for purpose, where applicable
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As described
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Consistent with the requirements of your purchase contract
If you believe your Wheelie Bar is faulty, damaged or does not conform to your order, please contact us as soon as reasonably possible.
We may request photographs or other reasonable information to help assess the issue.
Depending on the circumstances and your statutory rights, the appropriate remedy may include:
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Repair
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Replacement
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Price reduction
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Refund
Who Pays to Return a Faulty Wheelie Bar?
If you validly exercise a statutory right to reject a faulty, damaged or non-conforming Wheelie Bar, you will not be responsible for the reasonable cost of returning it to us.
Where collection is required, we will normally arrange suitable specialist transport.
Please contact us before arranging an expensive specialist return yourself so that we can agree an appropriate method.
Nothing in this policy limits or excludes your statutory consumer rights.
7. Refunds
Refunds When You Change Your Mind
Where you validly exercise your statutory right to cancel an online purchase, we will refund the payments due to you in accordance with applicable consumer law.
This will normally include:
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The purchase price of the Wheelie Bar
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The standard delivery charge originally paid
For example, if you purchase a Wheelie Bar and pay our standard £495 delivery charge, that delivery charge will normally be included in your refund if you validly cancel under your statutory 14-day cancellation rights.
We are not required to refund any additional delivery amount you paid because you expressly chose a more expensive delivery service than our least expensive standard delivery option.
The direct cost of returning the Wheelie Bar remains your responsibility where the return is simply because you have changed your mind, subject to the conditions explained in this policy and applicable law.
Where permitted by law, we may make an appropriate deduction for any reduction in value caused by handling beyond what is reasonably necessary to establish the product's nature, characteristics and functioning.
When Refunds Are Processed
Where you validly cancel under your statutory change-of-mind rights, we will make the refund without undue delay.
Where goods have already been delivered, we may normally withhold the refund until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first, unless we have offered to collect them.
Refunds will be made within the time limits required by applicable consumer law.
Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.
8. Wheelie Bar Covers & Accessories
Standard, non-personalised bar covers and accessories purchased online are subject to applicable statutory cancellation and return rights.
If a cover or accessory has been manufactured to your individual specifications or clearly personalised for you, the statutory change-of-mind cancellation exception may apply.
For standard items that can be returned by ordinary post or parcel courier, customers exercising their statutory change-of-mind cancellation rights will normally be responsible for the direct return postage costs, where this has been properly disclosed before purchase.
Your statutory rights regarding faulty, damaged or non-conforming goods remain unaffected.
9. Business & Trade Customers
The statutory 14-day consumer change-of-mind cancellation rights described in this policy apply to qualifying consumer purchases.
They do not automatically apply to purchases made by businesses, retailers or other trade customers acting in the course of business.
Business and trade purchases are subject to the applicable contract and agreed terms of sale.
Nothing in this section excludes rights or remedies that cannot lawfully be excluded.
10. Questions About Delivery or Returns
If you have any questions about delivery, property access, cancellations, personalisation or returns, please contact us before placing your order.
We are particularly happy to discuss access requirements where you are uncertain whether a Wheelie Bar can safely reach its intended location.
For remote or offshore deliveries, please provide your postcode so that we can confirm the applicable delivery charges and estimated return collection costs.
Email: hello@wheeliebar.co.uk
Lord Bars Limited
Trading as Wheelie Bar
Registered in England and Wales
Company number: 17441900